Thursday, April 29, 2010
Sexiest Theories and Psychologists
Tuesday, April 6, 2010
Friend or Foe?

Wednesday, March 31, 2010
Demonstrate-A-Concept Blog
Freedman, J.L., & Fraser, S.C. (1966). Compliance without pressure: The foot-in-the-door technique. Journal of Personality and Social Psychology, 4, 195 - 202.
Tricks of the Sketchy Magazine Trade
Salespeople are the masters of social psychology tricks for compliance. They take advantage of these in order to get people to buy their products, which I have witnessed far too many times. Living in the apartments at SU, I have had magazine salesmen (who are far too grungy and sketchy looking to trust) knock on my door to sell me subscriptions.They are confident, friendly and first start up a conversation with whoever answers the door, which leads them to the Foot-in-the-Door Technique (which they take literally!). This technique involves the salesperson first requesting something small of the customer in order to set the stage for a much larger request that he asks later. If the person agrees to the first request, he/she is much more likely to agree to the second, larger one (Cialdini, 2007). This may be due to self-perception--that is, if we see ourselves complying to the smaller request, we realize that we must be open to the salesperson and therefore continue to comply to be consistent.
To apply this back to the magazine salesmen, they first ask to be invited in (or invite themselves in!) in the hopes that, by letting them in, the customer will be receptive to his larger request of buying a magazine subscription. After all, they already let him in, and why would they have done that if they were not interested? Even if they were not intending to buy a magazine, the potential buyers may rationalize the fact that they let a strange, sketchy person into their apartment by thinking to themselves that they might actually be interested in subscribing to a magazine.
The salesmen also use the That's Not All Technique, for which he makes a large request (a high-priced magazine, for example), and then decreases its apparent size by throwing in a bonus or reducing the price, thus making it more appealing to the buyer because they would be getting a deal (Burger, 1986). Thus, in order to sell magazines, they show the buyer a list of all the different magazines he/she could subscribe to, most of which have inflated prices listed. Then, before the buyer can say no, the salesman offers a lower price for a magazine that the buyer is interested in, or else he offers to include an extra one for a low price. These salesmen use all the social psychology tricks in the book, never taking no for an answer and never backing down until the customer finally kicks them out.
Cialdini, R. B. (2007). Influence: The psychology of persuasion. New York: HarperCollins.
Burger, J. M. (1986). Increasing compliance by improving the deal: The that's-not-all technique. Journal of Personality and Social Psychology, 51, 277-283.
Tuesday, March 23, 2010
Austin or Boston?

I have had to make many difficult decisions in my life, including deciding where to go to college. This decision-making process involved cognitive dissonance, or the idea that when our behaviors and our beliefs are inconsistent, we feel uncomfortable and are driven to reduce the dissonance, usually by changing our beliefs (Festinger, 1957). This theory applies to making decisions because people try to reduce any dissonance they feel about the choice they made, especially when the alternatives were equally attractive. That is, they tend to overemphasize the positives about their choice and the negatives about their non-choice in order to reduce any tension or anxiety they feel about their decision. People want to make themselves feel confident that their choice was the right one and eliminate any dissonance between their choice and their feelings about it (Brehm, 1956).
This cognitive dissonance that leads people to justify difficult decisions definitely applies to my college decision-making process. My first choice was Dartmouth, because it was such a great school and I could have played on their golf team. The golf coach pretty much told me that he could get me in, but apparently he didn't pull the right strings and I got rejected. However, I realized afterward that I didn't like the school itself any more than any other school--it was just because it was Dartmouth, such a prestigious school, that I decided I wanted to go there. I actually convinced myself afterward that I wouldn't have liked it anyway because it is out in the middle of nowhere in New Hampshire, and I would be bored and freezing the whole time.
After my rejection to Dartmouth, I was deciding between Southwestern and Boston University. I went to visit BU and I looooved the city. I love being in cities in general, and Boston was an especially great one. On the other hand, Southwestern was such a great choice because it was closer to home, smaller, and liberal arts--a great fit for me. I had such a hard time deciding--both choices had such great things about them that attracted me. I thought about it until I absolutely had to decide. I ultimately chose Southwestern (obviously) because I thought it was the safe choice--close to home and small, which was perfect for my first time away from home. When I think back on it, I think I made the right choice. I think about the positives of Southwestern--I have made great friends here and am involved in great organizations that I couldn't have otherwise been a part of, and I love the small school atmosphere. On the other hand, if I had chosen BU, I wouldn't have been able to go home as often and it would have been hard to move my stuff back and forth. And I can always move to the city after graduation!
Brehm, J.W. (1956). Post-decision changes in desirability of alternatives. Journal of Abnormal and Social Psychology, 52, 384-389.
Festinger, L. (1957). A theory of cognitive dissonance. Stanford, CA: Stanford University Press.
Tuesday, March 9, 2010
Psychological Resistance and Telemarketers

A few years ago, I received a phone call that perfectly illustrated a "sneak attack" argument that attempts to combat psychological resistance. This theory is the idea that, when people are forewarned about a speaker trying to persuade them or change their minds, they tend to react against such threats to their freedom of choice by asserting themselves (Brehm, 1981). We often take this theory to the extreme, moving our attitudes in the opposite direction than those of the speaker, even if the speaker's arguments are in line with our own! "Sneak attacks" are utilized in some advertisements. That is, if we know at the beginning of an ad what product is being sold and how the advertisers are trying to persuade us to buy the product, we often make up our minds about it and tune it out immediately. Therefore, many companies utilize a strategy that prevents the audience from knowing that they are seeing an advertisement so that they actually listen to arguments, and then they spring the actual product on them unexpectedly.
As anybody who has ever received an obnoxious telemarketing call knows, we often try to get off the phone with the salesperson as soon as possible, even if that requires hanging up on them (if it is a machine). I got a telemarketing call a couple of years ago that was specifically recorded to avoid this customer rejection and psychological resistance that goes along with it. When I picked up the phone, I heard a man's voice on the other end of the line. He started playing on my sympathies, talking about how he had lost his job and how he started a new company and how I should really try it to help support his new life. Of course, I couldn't interrupt the man during his sob story--the least I could do was listen to what he had to say after all he had been through. He had a lot to say...it was a full ten minutes before "he" said something to reveal he was actually a recording and that they were really trying to sell me a product!
Of course, I was so mad that I had wasted ten minutes of my life that I immediately hung up the phone, after which I realized that the company's scheme was, although deceptive, very clever. They pulled a great "sneak attack", avoiding the pitfalls of psychological resistance by not revealing their true purpose until they had already made persuasion attempts to get the listener to buy the product.
Brehm, S. S., & Brehm, J. W. (1981). Psychological Reactance: A Theory of Freedom and Control. San Diego, CA: Academic Press.
Dr. G's lecture, March 8, 2010